We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item: • is unsafe or damaged• is significantly different from the sample or description• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.If the problem is not major, we will repair the item within a reasonable time. If we are unable to arrange a repair, we will offer you a refund or replacement. Please keep your proof of purchase – e.g. your e-receipt.